Slow speeds

[WMAXH10]

I am 100 mtrs from dslam but my speed averages 48Mbps download.  Tracert test shows issues within the network,

The issue is clearly a network issue, having many years as a broadband engineer for BT. I am aware of possible problems but the engineers do not seem to think beyond their JDSU

please investigate the network.

[Mod edit: removed personal details]

[JimM11]

@WMAXH10 The Forum is public and not EE CS, you need to call EE direct or if on the new system do the HELP to 66033 as a text message if your mobile device can do it. No investigation will be done from your posting. EE are closed now so 8am tomorrow morning onwards for your call or text to them.

[XRaySpeX]

What are your router connection stats?

What speeds are reported by running the speed test in the EE app? That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.

[JimM11]

@WMAXH10 Nothing wrong with your tracert's you did, as @XRaySpeX has requested better to get your stst's from the Advanced Status captured and posted, https://192.168.1.254 to get on the web manager.

If you are correct and only 100M from the street cabinet, your sync should be up at the 80Mb/s down - 20Mb/s up unless you have some cable wiring issue home, street to the cabinet etc being that close. Will copy all the tracert's below in a separate for you. If you say which EE/BT hub you are using can show you what would be best, got EE and BT hub captures.

Your OR colleagues may be required to error check your fttc line connection, but there will be some other things you can do once your stat's are looked at. 

[JimM11]

@WMAXH10 Captures and posted pics.

Microsoft Windows [Version 10.0.26200.8737]
(c) Microsoft Corporation. All rights reserved.

C:\Users\>tracert amazon.com

Tracing route to amazon.com [98.87.170.71]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms ZenWiFi_XT8-BBD0 [192.168.xx.x]
2 248 ms 205 ms 151 ms 90.247.128.1
3 13 ms 12 ms 13 ms 63.130.172.35
4 12 ms 12 ms 13 ms ae5-100-xcr1.man.cw.net [195.89.96.113]
5 86 ms 85 ms 85 ms ae1-ucr1.bsh.cw.net [195.2.27.193]
6 19 ms 19 ms 18 ms ae20-xcr1.slo.cw.net [195.2.10.130]
7 100 ms 85 ms 84 ms ae18-xcr2.nyk.cw.net [195.2.28.169]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

C:\Users\Ji>

C:\Users\>tracert bbc.co.uk

Tracing route to bbc.co.uk [2a04:4e42:200::81]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 2a0a:ef40:6b2:da00::1
2 209 ms 270 ms 257 ms 2a0a:ef40:ffff:16::1
3 * * * Request timed out.
4 * * * Request timed out.
5 12 ms 13 ms 12 ms 2a04:4e42:200::81

Trace complete.

C:\Users\>

C:\Users\>tracert bt.com

Tracing route to bt.com [45.60.65.23]
over a maximum of 30 hops:

1 1 ms 2 ms 1 ms ZenWiFi_XT8-BBD0 [192.168.xx.x]
2 16 ms 63 ms 40 ms 90.247.128.1
3 14 ms 14 ms 15 ms 63.130.172.45
4 16 ms 17 ms 17 ms linx-224.retn.net [195.66.224.193]
5 31 ms 19 ms 18 ms ae3-5.rt.eqx.slo.uk.retn.net [87.245.234.139]
6 16 ms 16 ms 17 ms gw-as19551.retn.net [87.245.230.55]
7 16 ms 17 ms 17 ms 131.125.135.75
8 17 ms 16 ms 17 ms 45.60.65.23

Trace complete.

C:\Users\>

C:\Users\>tracert google.com

Tracing route to google.com [2a00:1450:4009:c0b::8b]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms 2a0a:ef40:6b2:da00::1
2 6 ms 4 ms 4 ms 2a0a:ef40:ffff:16::1
3 16 ms 15 ms 14 ms 2a0a:ef40:fffe:505::2
4 * * * Request timed out.
5 17 ms 19 ms 19 ms 2001:4860:0:1::4b49
6 18 ms 16 ms 16 ms 2001:4860:0:1::46c0
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 20 ms 18 ms 20 ms wj-in-f139.1e100.net [2a00:1450:4009:c0b::8b]

Trace complete.

C:\Users\>

AmazonBBCBTGoogle