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Slow speeds

WMAXH10
Visitor

‎13-07-2026 10:39 PM

I am 100 mtrs from dslam but my speed averages 48Mbps download.  Tracert test shows issues within the network,

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The issue is clearly a network issue, having many years as a broadband engineer for BT, EIN 802570343. I am aware of possible problems but the engineers do not seem to think beyond their JDSU

please investigate the network.

 

 

 

 

0 Helpful
2 REPLIES 2
JimM11
Community Hero
Community Hero

‎13-07-2026 10:46 PM - edited ‎13-07-2026 10:47 PM

@WMAXH10 The Forum is public and not EE CS, you need to call EE direct or if on the new system do the HELP to 66033 as a text message if your mobile device can do it. No investigation will be done from your posting. EE are closed now so 8am tomorrow morning onwards for your call or text to them.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎14-07-2026 02:47 AM

What are your router connection stats?

What speeds are reported by running the speed test in the EE app? That will not only measure the raw BB connection speeds you are getting at the router as well as speeds to the device from which you are testing.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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