Slow speeds

[WMAXH10]

I am 100 mtrs from dslam but my speed averages 48Mbps download.  Tracert test shows issues within the network,

The issue is clearly a network issue, having many years as a broadband engineer for BT. I am aware of possible problems but the engineers do not seem to think beyond their JDSU

please investigate the network.

[Mod edit: removed personal details]

[WMAXH10]

I can literally throw a stone from front door and hit the Dlsam I am that close.

for many years i was getting 80/20 Mbps but now I am getting 47/9 Mbps

as an ex BB engineer for BT I know its faulty

[JimM11]

@WMAXH10 You need to deal with EE CS if you can get them to listen to you, that is your only method as the Forum can only advise you. Best you say nothing at all about your abilities and let the Openreach Engineer do his job.

[Christopher_G · Accepted solution]

Hi @WMAXH10 

I definitely recommend following @JimM11's advice and speak with our technical support team. They'll be able to look into this from our end and book an engineer visit, if needed.

Let us know how you get on please.

Chris

[WMAXH10]

finally got a Qube engineer visit and he has confirmed what I questioned right at the start, my services are currently being throttled

[JimM11]

@WMAXH10 If they are then you should know who to get them unthrottled with. Qube may just be blowing smoke up your pipe, you never know.

fibre 36,50 and 67 appear to be the three fttc packages, and at your cable distance you should be on the 67 package pulling the 80/20mb/s split. Any off the other's you are on the wrong one.

[XRaySpeX]

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post just the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker, not the Postcode Checker.