WiFi Pro Booster not getting a signal

[Manc_Biker]

 I've just started having this issue with one of my extenders. Had full fibre installed about a month ago now and need 3 extenders. They were all working great but now one keeps showing "no signal" despite the fact it has a solid aqua light on it.

 I've tried a hard reset and that didn't help and at one point even questioned if I had my broadband connected while trying to re-pair it. But it clearly is connected to the router to communicate it isn't getting a signal? Even though it appears to be. 

 I've placed them exactly where I had my previous BT extenders and they worked great. One thing that's a pain is that it takes forever for the app to connect to the router and show all the information, which slows everything down when you are trying to set stuff up. 

 I tried the placement wi-fi signal strength thingy, and that just works for a second and then goes to a black screen. I only managed to ever see that work once. 

edit: I did try using the web page manager to check everything but I can't even see any extenders listed there? It shows extender number as zero? 

 

[Linzi_H]

Hi @Manc_Biker 

We've got some really knowledgeable users within the Community who may be along soon to offer some advice based on their own experiences. 

However, if you haven't spoken with our team yet, I'd suggest doing this when you have some free time. They'll be able to help run some further checks and work out the best next steps. 

Linzi 

[JimM11]

@Linzi_H The OP also has another post if you wish to look, linked below.

Gigabit installed. iPad Pro only connecting on wi-fi with slow speeds. - The EE Community

[Manc_Biker]

Apologies for the slow reply. 

 I managed to speak to tech support and, after various attempts, got the extender getting a signal again by pairing it via Ethernet to the router. Something I embarrassingly hadn't thought of despite doing that several times in the past with various equipment! 

 Though now the extender is telling me it is too close to the router, which it really isn't and with two double-layer brick walls between it and the router. I'm short on plugs in this property, so I'm going to buy a power supply extension cable and move it further away. But that's a whole other issue 🙂 Cheers

 Edit: what was really throwing me with the extender is it had a solid aqua light, and also I could still change the LED brightness, so it must have been communicating with the router. 

[JimM11]

@Manc_Biker The system does not have the tools to look at what is going on when the mesh is just not playing ball so to speak.