05-03-2026 02:41 PM - edited 05-03-2026 02:42 PM
I've just started having this issue with one of my extenders. Had full fibre installed about a month ago now and need 3 extenders. They were all working great but now one keeps showing "no signal" despite the fact it has a solid aqua light on it.
I've tried a hard reset and that didn't help and at one point even questioned if I had my broadband connected while trying to re-pair it. But it clearly is connected to the router to communicate it isn't getting a signal? Even though it appears to be.
I've placed them exactly where I had my previous BT extenders and they worked great. One thing that's a pain is that it takes forever for the app to connect to the router and show all the information, which slows everything down when you are trying to set stuff up.
I tried the placement wi-fi signal strength thingy, and that just works for a second and then goes to a black screen. I only managed to ever see that work once.
edit: I did try using the web page manager to check everything but I can't even see any extenders listed there? It shows extender number as zero?
07-03-2026 09:36 AM
Hi @Manc_Biker
We've got some really knowledgeable users within the Community who may be along soon to offer some advice based on their own experiences.
However, if you haven't spoken with our team yet, I'd suggest doing this when you have some free time. They'll be able to help run some further checks and work out the best next steps.
Linzi
07-03-2026 09:56 AM - edited 07-03-2026 09:56 AM
@Linzi_H The OP also has another post if you wish to look, linked below.
Gigabit installed. iPad Pro only connecting on wi-fi with slow speeds. - The EE Community