Link broadband/my ee app

[Tod12345]

EE have suggested I make another account with my husbands email address as our old BT account was in his name and I was trying to access my EE account on my app which is registered to ME …. So I’ve got 3 family phone accounts on my app and have to access the new EE broadband on my husbands account ( if it works) I haven’t bothered setting it up yet 😬

[Tod12345]

Mine won’t either . So annoying 

[Leanne_T]

Hi @Tod12345 

Thanks for coming here. 

Do you have a new EE Broadband account? 

Are you using the account number or landline number to link the account? 

Leanne 🙂

[bowls4u]

I'm trying to link my broadband and mobile account too. I keep getting an error code at the vital page. My mobile account is linked to my email address, and although I pay the broadband bill and it's my name, it's my mums email address for the broadband account. I now need to have them both on my email address. Is there an error? I tried yesterday and today, both via the app, and via the website.

[barnster174]

i have been trying to link my broadband account and mobile account for weeks i get code 500 message quota violation all the time they have logged it at EE as a problem but still not fixed  

[fitfoodie]

same here

            {
                "code" : "500",
                "message" : "QuotaViolation"
            }

[Larchie]

why is there not an answer to this? I'm getting the same thing?

[XRaySpeX]

@Larchie : In your online MyEE: Home > Plans & Subs > Manage numbers > Add another number > Link EE Broadband.

[Larchie]

Hi xRaySpeX — thanks for the reply, don't know if its just me but the plans and subs is just telling me the service isnt working right now? Is this a new feature still to be launched or is it down?