19-03-2024 08:34 PM
Has anyone else experienced issues when they open the EE app and try to test the broadband speed.
I have been experiencing an issue where I can open the app see my router as working and connected and as soon as I press the test my speed button. The router cuts out and I I can no longer access it. I have to exit the app and wait for the router to restart.
Solved! See the answer below or view the solution in context.
19-03-2024 08:49 PM
Hi @Kylab1966,
Thanks for taking the time to post up. I'm sorry about the problems that you've had.
As @Mustrum points out, there is another thread about this. See @John-C's post: Re: EE APP CRASHES EE BROADBAND - Page 3 - The EE Community
Updating to the latest version of the app should fix this for you.
Thank you
Daniel-S
19-03-2024 08:42 PM
@Kylab1966 there is another thread with similar issues - see https://community.ee.co.uk/t5/Broadband-Landline/EE-APP-CRASHES-EE-BROADBAND/td-p/1365840
Updating the app to the latest version seems to fix the problem.
19-03-2024 08:49 PM
Hi @Kylab1966,
Thanks for taking the time to post up. I'm sorry about the problems that you've had.
As @Mustrum points out, there is another thread about this. See @John-C's post: Re: EE APP CRASHES EE BROADBAND - Page 3 - The EE Community
Updating to the latest version of the app should fix this for you.
Thank you
Daniel-S