Poor tv reception

[0306daveb]

I have sky glass and was previously on Bt internet.   That was great.  I’m now on ee although I didn’t ask to be.   The service is absolutely awful.  The tv freezes and the definition is appalling.   Any ideas ? 

[JimM11]

@0306daveb Are you still using the BT hub for the broadband connection on EE?

[0306daveb]

Yes. The EE hub was terrible.
Sent from my iPhone

[Lesley_W · Accepted solution]

Hi @0306daveb 

Welcome to our community.

If you have had trouble since switching, it's definitely something our technical team can have a look into. 

You can see ways to get in touch here Contact Us To Request Technical Support for Broadband and Landline.

Lesley