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Poor Service from EE

Redchimneys
Investigator
Investigator

‎21-02-2025 09:11 AM

We’re told an engineer was meant to come Friday 8-10 today.  No confirmation, no text. Just talking to someone called Amy who has no idea and keeps apologising and wants to pass it on to her manager!!! 

We have had the issue since we got connected with EE -21/1/25!! I’ve paid £70+ per month for this with literally no service!!!
why run a service when you obviously cannot run one!

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎21-02-2025 10:40 AM

This user discussion forum can have no access to your specific account. You need to raise this with CS.
Text GUIDE to 66033 & they'll call you back.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP