We've had 5G broadband from EE for about 9 months now. I don't know if EE did a software update (the system log on the Hub is useless, only noting when you've logged in) but our connection has in the past few days gone from being rock solid to totally unreliable.
It is dropping out dozens of times an hour. I ran an overnight ping which showed a 3.3% packet loss and that has increased to 3.9%.This is through a direct ethernet connection to the Smart Hub.
Streaming any service is currently impossible.
There have been no changes to our home set-up. Our speeds have been a healthy and reliable circa 400/50down/up until now.
I note IPv6 can be an issue with users advised by WE to switch to IPv4 - I went into our profile - the default connection is IPv4v6. Which I assume is IPv4.
This is clearly an EE issue judging by other posts - and one that arises periodically. The broadband is not cheap and it's currently unusable - EE please do something and sort out whatever you've done to cause this. No issues with our phones' 5G connections & speeds. It's the Smart Hub connection that is failing.
