No order number - can't access bill

[jim6707]

I have had fibre bb installed. No order number came with the text order confirmation and so I can't access my account/bills info etc.

Also in the app there is no 'Bills & Payments' tab.

What am i supposed to do to check my account has been set up correctly???

[Peter_W]

Good afternoon @jagsman1949, welcome to the Community. 

With EE mobile bills, inclusive calls won't be itemised as standard, but these can be requested at a charge alongside a paper copy of your bill.

Out of allowance calls will always be itemised as standard.

If you're struggling to view your bills, like @JimM11 mentioned you're best off speaking with our customer care team, and they'll be able to review your options for ensuring you're able to view these moving forwards.

Peter

[jagsman1949]

I don't want a bill posted out to me . I just want to access a detailed online bill. In spite of numerous calls and promises this issue has not been sorted out.

[JimM11]

@jagsman1949 Having no joy, raise a complaint, link below will get you to the web form.

Make a Complaint | Contact Us | EE