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Newtork Interface eth 1 2 or 3, keep going down and up

CJMH
Contributor
Contributor

‎23-02-2024 08:25 AM

Hi,

Newtork Interface eth 1, 2 or 3, keep going down and up is this normal and what does it mean? Is the hub bringing them down and up?

The hub is the EE Smart Hub Plus, the latest one

Here is just an example but there are many, many lines of this:

23/02/2024, 07:37:00Network interface eth3 down
23/02/2024, 07:36:03Network interface eth3 up
23/02/2024, 07:35:59Network interface eth3 down
23/02/2024, 07:35:02Network interface eth3 up
23/02/2024, 07:34:57Network interface eth3 down
23/02/2024, 07:34:00Network interface eth3 up
0 Helpful
35 REPLIES 35
CJMH
Contributor
Contributor
In response to Barnesbj

‎18-07-2024 06:09 PM

I waited for a firmware upgrade to the EE Smart Hub and it seems to not be a problem any more

0 Helpful
Barnesbj
Investigator
Investigator
In response to CJMH

‎21-07-2024 07:48 PM

Can you please give me the current firmware version with which your router is loaded?

0 Helpful
CJMH
Contributor
Contributor
In response to Barnesbj

‎21-07-2024 07:54 PM

r1.34.1-R-1055417-PROD-83002

0 Helpful
Eddie42-1
Investigator
Investigator
In response to CJMH

‎13-11-2024 04:13 PM

Hi,

I'm having this same issue, all my ethernet ports are turning off. When I switch the TV on I get an error message saying Ethernet Not Connect. I have to wait several minutes before I can use the TV. The same games for my XBOX, it says you are not online again have to wait for the connection. When TV and Xbox are in use, I have no issues. It's only when they are switch off. 

My firmware version is this- r1.35.0-R-1138091-PROD-83002

My firmware has never been updated. How do I download and install the latest firmware?

 

0 Helpful
CJMH
Contributor
Contributor
In response to Eddie42-1

‎13-11-2024 05:08 PM

I was told there is no way for a user to force an upgrade, they just happen when EE decide. To my knowledge this is still the case.

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Eddie42-1

‎13-11-2024 05:14 PM

@Eddie42-1 : You have the latest.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Eddie42-1
Investigator
Investigator
In response to CJMH

‎14-11-2024 08:27 PM

Thanks for the response

0 Helpful
Eddie42-1
Investigator
Investigator
In response to XRaySpeX

‎14-11-2024 08:28 PM

So, is if I have the latest firmware but still having this issue. Do I have a faulty router? 

0 Helpful
Mikeharris1971
Contributor
Contributor

‎19-11-2024 07:08 AM

got exactly same issue, on my second router and still same issues. connection doesnt drop on wifi but turns off on ethernet connections to x2 ps5`s, seems to be a router software issue

0 Helpful
Christopher_G
EE Community Support Team
In response to Mikeharris1971

‎19-11-2024 03:33 PM

Hi @Mikeharris1971 

Welcome to the community.

Have you spoken with our Technical Support team? They'll be able to check everything from our side and run through some troubleshooting with you.

Chris

0 Helpful