New fibre installed, 2.5g 5g split?
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01-09-2024 08:27 PM
Hello
Recently we have had fibre installed.
We have devices that will only set up using 2.5g. I know I can turn off 5g but is there a way I can get the hub to allow me to choose between connecting to 5g and 2.5g when connecting to our new WiFi?
Thanks
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01-09-2024 09:00 PM
With the EE Smart Hub Plus, unlike the EE Smart Hub, you cannot separate the wireless bands/SSIDs. Try on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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02-09-2024 08:04 PM
I will be keeping an eye on this,I have just ordered EE broadband.I split the two on my virgin hub .So will see what happens for my smart home devices
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02-09-2024 08:21 PM
@brads666 Hopefully they all connect fine, but you will not be able to split on the EE Router if you get the latest!

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