New fibre installed, 2.5g 5g split?

xrblue · ‎01-09-2024

Hello

Recently we have had fibre installed.

We have devices that will only set up using 2.5g. I know I can turn off 5g but is there a way I can get the hub to allow me to choose between connecting to 5g and 2.5g when connecting to our new WiFi?

Thanks

XRaySpeX · ‎01-09-2024

With the EE Smart Hub Plus, unlike the EE Smart Hub, you cannot separate the wireless bands/SSIDs. Try on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

brads666 · ‎02-09-2024

I will be keeping an eye on this,I have just ordered EE broadband.I split the two on my virgin hub .So will see what happens for my smart home devices

JimM11 · ‎02-09-2024

@brads666 Hopefully they all connect fine, but you will not be able to split on the EE Router if you get the latest!