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New fibre installed, 2.5g 5g split?

xrblue
Contributor
Contributor

‎01-09-2024 08:27 PM

Hello

Recently we have had fibre installed.

We have devices that will only set up using 2.5g.  I know I can turn off 5g but is there a way I can get the hub to allow me to choose between connecting to 5g and 2.5g when connecting to our new WiFi?

Thanks 

 

 

 

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎01-09-2024 09:00 PM

With the EE Smart Hub Plus, unlike the EE Smart Hub, you cannot separate the wireless bands/SSIDs. Try on the Advanced > Wireless Settings page to temporarily disable the 5 GHz WiFi band & move off the Smart channel while connecting problematic 2.4 GHz devices.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
brads666
Investigator
Investigator

‎02-09-2024 08:04 PM

I will be keeping an eye on this,I have just ordered EE broadband.I split the two on my virgin hub .So will see what happens for my smart home devices

 

JimM11
Community Hero
Community Hero
In response to brads666

‎02-09-2024 08:21 PM

@brads666 Hopefully they all connect fine, but you will not be able to split on the EE Router if you get the latest!

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