06-07-2026 10:54 AM
I have just upgraded to smart Hub Pro 7
This was recommended by EE Home Tech to provide much better WiFi performance, specifically on distance.
It was explained that it has 8 antennas and is far superior in performance.
It is installed an up & running, first issue was it could not connect to WiFi extender Pro, it would pair alongside, but not connect when placed in position the old WiFi extender was. EE added another Extender alongside Hub to remain in Ethernet connection, providing ‘bridge/daisy-chain’ configuration.
I have now found, TV phones, iPads, keep dropping out of WiFi connection, unless I connect to a ‘compatible 2,4 GHz’ network ID. They were happy with auto 2.4/5. GHz on previous Home Hub 6
Is there anything I need to set or configure on the HomeHub 7 Pro, certainly not getting anywhere near the old hub performance, let alone one ‘significant improvement. Apart from enabling a ‘Compatible’ network noth8ng else changed.
06-07-2026 11:59 AM - edited 06-07-2026 12:02 PM
@MemnonDont worry about the Gui Part you may have to look on the web manager https://192.168.1.254 and in Advanced Status to see it if you are trying to do this all with the EE mobile App.
Your version was not released in the wild too much so may just be your OOB and as yet has not FW updated to the 3.8.26 version. That you have NO control over only EE pushes when they are ready to do so.
Take it you have the 1.6Gb/s all working as expected now?
06-07-2026 12:04 PM
@JimM11 wrote:the Pro Extenders work in the 6Ghz band which is far less superior in the signal transmission distance to start with
Seems to contradict what OP was told "much better WiFi performance, specifically on distance"
06-07-2026 12:09 PM
@Memnon Link will be quicker than calling.
EE Core, Standard, Premium, Ultimate Broadband Plans Terms 12 December 2025
Ultimate Full Fibre
• Smart Hub 7 Pro
• WiFi Controls
• WiFi Intelligence
• Advanced Web Protect
• Keep Connected Promise
• Cyber Security
• WiFi Optimiser
• WiFi Extender 7 Pro
• EE Guides Home Visit
06-07-2026 12:10 PM
@XRaySpeX That is correct.
06-07-2026 12:15 PM
@JimM11 : So you say! That's your opinion. EE should know their own kit.
06-07-2026 02:10 PM
I understand the RF link between the 2 Extender pro is 6GHz … but WiFi connections to the extender outwards to devices would be at 2.4GHz (compatible mode ) so the effective range out would then be increased ?
What about the much worse connection in auto mode …. 2.4/5/6 GHz
06-07-2026 04:08 PM - edited 06-07-2026 04:16 PM
@Memnon If you get a chance have a look at each device, hub and extenders with a wifi Analyzer program.
There will be a ssid for the Main WiFi and 2.4Ghz/5Ghz/6Ghz signals, channels if on Auto, and an associated hidden ssid that only the wifi Analyzer will pick up.
Same for the Compatible wifi and you should see both on the Hub and the Extender, Auto is the one to allow them to drift about so in the 2.4Ghz band would be CH1,6,11,,, and on the 5Ghz starting CH36 onwards plus if 80/160Mhz wide then channel numbers vary by requirement, not sure how the EE Hub will report the 5Ghz values.
2.4Ghz is by far the strongest channel followed by the 5Ghz and finally by the 6Ghz.
1/6/11 for 2.4Ghz at 20Mhz wide
Channels: The 5 GHz wifi band has six 80 MHz channels (see
table right; 42, 58, 106, 122, 138, 155) BUT ONLY if you have
an AP that supports ALL the new DFS channels.
The SIX 5 GHz 80-MHz channels
Channel # MHz
42 36+40+44+48 5170-5250 OK
58 52+56+60+64 5250-5330 DFS
106 100+104+108+112 5490-5570 DFS
122 116+120+124+128 5570-5650 DFS, TDWR
138 132+136+140+144 5650-5730 DFS, (1)
155 149+153+157+161 5735-5815 OK
50/114/163 for 5Ghz 160Mhz wide
6GHz MHz Name AFC?
5.925-6.425 500 U-NII-5 YES
6.425-6.525 100 U-NII-6 no
6.525-6.875 350 U-NII-7 YES
6.875-7.125 250 U-NII-8 no
06-07-2026 04:30 PM
@Memnon When i look at the signals for both bands on my Asus AP see below,
3' away 2.4Ghz -30dBm 5Ghz -32dBm
15' away 2.4Ghz -45dBm 5Ghz -46dBm
30' away 2.4Ghz -76dBm 5Ghz -70dBm
06-07-2026 04:40 PM
Is there any particular (simple) analyser app ?
06-07-2026 04:47 PM
@Memnon If you are Android then i use the NetSpot by ETWOK Inc, from the google app store just use the Free version and WiFi Inspector.
IOS is not allowed i think, not an apple user!