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New Smart Hub 7 Pro …WiFi poor

Memnon
Contributor
Contributor

I have just upgraded to smart Hub Pro 7

This was recommended by EE Home Tech to provide much better WiFi performance, specifically on distance.

It was explained that it has 8 antennas and is far superior in performance.

It is installed an up & running, first issue was it could not connect to WiFi extender Pro, it would pair alongside, but not connect when placed in position the old WiFi extender was.  EE added another Extender alongside Hub to remain in Ethernet connection, providing ‘bridge/daisy-chain’ configuration.

I have now found, TV phones, iPads, keep dropping out of WiFi connection, unless I connect to a ‘compatible 2,4 GHz’ network ID.   They were happy with auto 2.4/5. GHz on previous Home Hub 6

Is there anything I need to set or configure on the HomeHub 7 Pro, certainly not getting anywhere near the old hub performance, let alone one ‘significant improvement.    Apart from enabling a ‘Compatible’ network noth8ng else changed.

 

 

20 REPLIES 20
JimM11
Community Hero
Community Hero

@MemnonDont worry about the Gui Part you may have to look on the web manager https://192.168.1.254 and in Advanced Status to see it if you are trying to do this all with the EE mobile App.

Your version was not released in the wild too much so may just be your OOB and as yet has not FW updated to the 3.8.26 version. That you have NO control over only EE pushes when they are ready to do so.

Take it you have the 1.6Gb/s all working as expected now?

XRaySpeX
EE Community Star
EE Community Star

@JimM11 wrote:

the Pro Extenders work in the 6Ghz band which is far less superior in the signal transmission distance to start with


Seems to contradict what OP was told "much better WiFi performance, specifically on distance"

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

@Memnon Link will be quicker than calling.

EE Core, Standard, Premium, Ultimate Broadband Plans Terms 12 December 2025

Ultimate Full Fibre
• Smart Hub 7 Pro
• WiFi Controls
• WiFi Intelligence
• Advanced Web Protect
• Keep Connected Promise
• Cyber Security
• WiFi Optimiser
• WiFi Extender 7 Pro
• EE Guides Home Visit

@XRaySpeX That is correct.

XRaySpeX
EE Community Star
EE Community Star

@JimM11 : So you say! That's your opinion. EE should know their own kit.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Memnon
Contributor
Contributor

I understand the RF link between the 2 Extender pro is 6GHz … but WiFi connections to the extender outwards to devices would be at 2.4GHz (compatible mode ) so the effective range out would then be increased ?

What about the much worse connection in auto mode …. 2.4/5/6 GHz

 

JimM11
Community Hero
Community Hero

@Memnon If you get a chance have a look at each device, hub and extenders with a wifi Analyzer program.

There will be a ssid for the Main WiFi and 2.4Ghz/5Ghz/6Ghz signals, channels if on Auto, and an associated hidden ssid that only the wifi Analyzer will pick up.

Same for the Compatible wifi and you should see both on the Hub and the Extender, Auto is the one to allow them to drift about so in the 2.4Ghz band would be CH1,6,11,,,  and on the 5Ghz starting CH36 onwards plus if 80/160Mhz wide then channel numbers vary by requirement, not sure how the EE Hub will report the 5Ghz values.

2.4Ghz is by far the strongest channel followed by the 5Ghz and finally by the 6Ghz.

1/6/11 for 2.4Ghz at 20Mhz wide

Channels: The 5 GHz wifi band has six 80 MHz channels (see
table right; 42, 58, 106, 122, 138, 155) BUT ONLY if you have
an AP that supports ALL the new DFS channels.

The SIX 5 GHz 80-MHz channels
Channel #                            MHz
42    36+40+44+48          5170-5250 OK
58    52+56+60+64            5250-5330 DFS
106  100+104+108+112    5490-5570 DFS
122   116+120+124+128     5570-5650 DFS, TDWR
138   132+136+140+144   5650-5730 DFS, (1)
155   149+153+157+161     5735-5815 OK

50/114/163 for 5Ghz 160Mhz wide 

6GHz               MHz Name AFC?
5.925-6.425 500 U-NII-5 YES
6.425-6.525 100 U-NII-6   no
6.525-6.875  350 U-NII-7 YES
6.875-7.125   250 U-NII-8   no

JimM11
Community Hero
Community Hero

@Memnon When i look at the signals for both bands on my Asus AP see below,

3' away                  2.4Ghz -30dBm                 5Ghz -32dBm

15' away                 2.4Ghz -45dBm                 5Ghz -46dBm

30' away                2.4Ghz -76dBm                 5Ghz -70dBm

Memnon
Contributor
Contributor

Is there any particular (simple) analyser app ?

JimM11
Community Hero
Community Hero

@Memnon If you are Android then i use the NetSpot by ETWOK Inc, from the google app store just use the Free version and WiFi Inspector.

IOS is not allowed i think, not an apple user!