New 900mbs broadband poor performance

[VWhiteaide]

Hi 😊 I had the 900/110 broadband package installed today and it’s performing very poorly. The speed varies wildly between 35-380 download and 9-90 upload . One of my devices is connected directly to the router and the best I could get from that was 90/50 . 

I’ve read that this package doesn’t take time to settle so ….. am I stuck with it ? ☹️ Can anyone help ?

Many thanks in advance

[XRaySpeX]

* Sorry, I meant 100 Mbps.

[VWhiteaide]

@Mustrum sorry for the multiple posts , the other one was really only meant to be about Bt wholesale testing results but I digressed. 

No I don’t really understand how to do those things, logging into the router etc , that’s  all a bit technical for me 😳  

[XRaySpeX]

Login to your EE SH at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

[VWhiteaide]

@XRaySpeX ahh haha, I didn’t realise it was as simple as that 🤣 I’ll give that a go. Thank you 😊 

[MJMinogue]

Its perfectly possible for wireless to be the same or even faster, it all depends on the quality of the network cards in the devices involved. You get what you pay for !

eg the HP Victus and Dell Lattitude both clock about 500 on wired and wireless under ideal conditions - that's because the Victus is my teenage son's gaming engine and the Lattitude is my work computer and Im designated a power user. Both machines cost about a grand and use the best components.

The Inspiron is a budget model that cost £450 and has an "okay" wireless card and a "bit crap" ethernet card. I guess they imagined it would probably mostly be used on wireless; so when they were looking for something to get the price down they skimped on that ! 

Id be interested to see how your macbook holds up on a similar speedtest for wireless. For the price you usually pay for Apple kit , Id expect something similar to the power machines above

[VWhiteaide]

@MJMinogue  I’m a little confused as when I checked the WiFi speed today in network properties it said 100mbs but the documentation says 433 or 867 ( it’s a multi model manual ) 

Maybe I’m doing it wrong 😑 

Either way , I’ll never get an accurate comparison as I can’t get the guaranteed 450DL / 110UL consistently (wired) . Hopefully this will get resolved by the engineer visit and then I can compare the two 😀

[MJMinogue]

Are you sure thats the wifi speed and not the ethernet one ?

When you get to Change Adaptor Settings, make sure there is no ethernet cable attached and that you are connected to wifi. Then look for an icon that says WiFi and double click it. The card's speed and signal strength should be the last 2 properties listed. 433 sounds like what Id expect to see as per this graphic

[Mustrum]

The 433 or 867 is likely to be theoretical speeds on a Wi-Fi card, the former on the 2.4Ghz channels,  867 on the 5Ghz channels, see 802.11 specs for helping you get to sleep at nights. In practice actual speeds around 1/2.

The Smart Router is Wi-Fi 5 with Gbps Ethernet ports, so you will only get close to the max speeds on ethernet with suitable equipment. You could change the router for a Wi-Fi 6 one for faster Wi-Fi speeds if that is important to you.

Technology is driving speeds ever upwards, but is restricted by your slower devices.

[VWhiteaide]

 I was sure …ish haha but I will double check using your advice here . Thank you very much 😊

[VWhiteaide]

@Mustrum I’d be happy with it delivering the guaranteed speed of 450DL and 110 up . It can’t do that consistently on my Mac wired or on Wi-Fi.  The upload is particularly annoying as it just will not go above 52 . 

I seem to recall reading some of these routers can have an issue going above 50 but I didn’t quite understand the reasons.