Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi, Our broadband was working well then the router started flashing aqua. We’ve turned it off 3 times and allowed it to restart each time but after starting off green, it returns to flashing aqua with no broadband. All cables are connected and have b...
My old tariff was up for renewal in October 2022, went into store and was told that I could get the new full fibre package to my house, got my date for connection and thought that was easy… WAS I WRONG OR WHAT! 9 months on 4 orders later and I’m stil...
I have just upgraded my EE Standard Broadband to Full Fibre Max 100, first few days everything great but then it started saying "Connected but without Internet connection" only when using my devices upstairs (phones tablets smart tv) downstairs every...
I cannot log in to my email account as the password has been changed without my knowledge. I cannot reset it either I think the problem arose from some fraudulent activity on my credit card. My email is with BT and my provider is EE. would appreciate...
Trying to connect to my work network via an ee Fullfibre network via a Forticlient VPN. As soon as I connect, i lose the internet. Anyone any suggestions about a way forward with this. I am getting desperate. My colleagues do not have the same issue
Hi I have been offered my board band for £26 per month. I do not have a land line. I have been with you for numerous years and have been happy with my service. So I do not want to leave. Could you try and match this price? Thank you. Regards
Took money out my bank
I am well out of contract and want to cancel Broadband, unable to get to speak to someone via the phone number as they are always too busy. Can this be done on line or email? Or should I just cancel Direct Debit for them to contact me? Thanks
Please let me know how to find my account number bill .
My new router came, they said at EE I didn't have a phone line, which I do, so said they would send an engineer 11/07 between 8am-1pm, so I waited all day,never came,I've tried to do it myself, I had an old router which is the only wire that would fi...
