Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Please can you check my Broadband is working properly. Signal keeps dropping out
Are there any current codes to refer a friend to Briadband
No, I have broadband with you, but I got a message through to say the payment card had expired
I received my router today but can't activate it?
WiFi keeps crashing
I've not had broadband at home for over 24 hours. They were sending an engineer out tomorrow but I had to cancel, the number they gave me to call back (automated text) was for Plusnet! How do I now rearrange an engineer to come out, can anyone help. ...
I have no broadband connection. I have a solid red light on the hub.
I’m having trouble adding a Broadband subscription onto my plan. Every time I hit verify number I cant go any farther than the verification. How do I fix this?
Hi, Our broadband was working well then the router started flashing aqua. We’ve turned it off 3 times and allowed it to restart each time but after starting off green, it returns to flashing aqua with no broadband. All cables are connected and have b...
My old tariff was up for renewal in October 2022, went into store and was told that I could get the new full fibre package to my house, got my date for connection and thought that was easy… WAS I WRONG OR WHAT! 9 months on 4 orders later and I’m stil...
