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Cancelled order reactivated

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jimmyb1000
Investigator
Investigator

‎22-02-2024 05:07 PM

I ordered 1.6 GB  and the order was accepted back in January. I was subsequently told that I can’t have it as I’m with BT with sport. 
no problem, I sent the equipment back. I’m abroad at the moment  and I can’t call as it’s £3 a min.  I’ve received a text and email to say an engineer is booked and my new service will be activated!   I’ve managed to get through on text help but I’m not  convinced that they will cancel the reactivated order.  I don’t want my current service with BT stopped. If the engineer doesn’t install the new ONT does that mean the switch can’t happen?  
foes anyone from EE monitor this and can offer assistance?

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1 SOLUTION

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XRaySpeX
Grand Master
Grand Master

‎22-02-2024 09:13 PM

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

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XRaySpeX
Grand Master
Grand Master

‎22-02-2024 09:13 PM

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Neil-O
EE Community Support Team

‎23-02-2024 09:17 AM

Hi @jimmyb1000 thanks for posting, I'll send you a private message so you can get in touch with your details and we'll be happy to help.

Thanks

Neil