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My activation date has been put back weeks

Glenn501
Investigator
Investigator

‎15-05-2026 02:00 PM

I signed up with EE because they offered to get me my equipment before I moved and then would activate my connection on my moving in day at my new address. The property I was moving into already had an EE full fibre line and no engineer would need to visit. I have just seen in the app that my activation date has been put back three weeks. This means I am going to be sat in my new home unable to work and unable to watch any TV for three weeks. If I had known this, I would never have placed the order in the first place. 

How can it be right that an organisation can change the terms of your order like this? 

0 Helpful
5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎15-05-2026 02:08 PM

@Glenn501 wrote:

The property I was moving into already had an EE full fibre line and no engineer would need to visit.

Maybe not to the property but would need to attend the exchange to activate it.

What does BT Wholesale Broadband Availability Checker > Address Checker estimate for your new address? Post the whole table, the text below it and the line above it, blanking out your address.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero

‎15-05-2026 02:41 PM - edited ‎15-05-2026 02:43 PM

@Glenn501 Until OR Openreach confirms the activation date even though it is still all remote activation then nothing is set in stone and will cause delay's that are unavoidable. Would not matter who the ISP was, the terms for a connection are guesstimated at 14-21 days once the previous line is also cleared. Check with EE if possible to get 4g mobile connection and a potential mobile unit to tide you over until the FF is re-activated for you.

Glenn501
Investigator
Investigator

‎15-05-2026 02:43 PM

Screenshot 2026-05-15 144116.png

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Glenn501

‎15-05-2026 02:56 PM

You might be lucky: "ONT exists with active service".

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Community Hero
Community Hero
In response to Glenn501

‎15-05-2026 03:26 PM - edited ‎15-05-2026 03:27 PM

@Glenn501 Just had a quick look at my e-mails from EE, was due to be the 10th March then ended up as a confirmed date from EE as the 25th of march, that is how it went, same self install etc. This was the e-mail heading ""We're confirming your service start date""

 

Hi James,

Your service will start on the date below:

  • Anytime up to 23:59 on the 25 Mar 2024
We don't need to visit to get you up and running, so there's no need to be at home on the day.

We'll email or text you when it's ready to use.

You can change your activation date if you need to, or track the delivery of any equipment. To do this, please log in to the EE app