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Microsoft Teams

RachB77
Investigator
Investigator

‎11-08-2025 04:35 PM

Since switching to EE I have found that the quality when using Teams is not great - buffers on video calls and freezes. Other colleagues who are with EE have the same issue. Fine on all other platforms - WhatsApp etc. Are EE aware of this?

101 REPLIES 101
Chris674
Explorer
In response to JimM11

‎11-03-2026 07:46 AM

@JimM11 Thats my worry. I was on Sky before the EE switch and had no issues there but again I assumed these all use the same cabinet, it's the same cable going to my house.

0 Helpful
bobpullen
Star Contributor
Star Contributor
In response to Chris674

‎11-03-2026 09:24 AM

@Chris674 - moving to BT wouldn't change the external/Openreach routing significantly. It would involve your hub being swapped out for a Smart Hub 2 though that I don't believe would be impacted the same way.

If it's not too late, it would probably be less hassle for you to pick up a Smart Hub 2 on everybody's favourite auction site as that would yield the same outcome and avoid all the hassle of switching ISP.