Microsoft Teams

[RachB77]

Since switching to EE I have found that the quality when using Teams is not great - buffers on video calls and freezes. Other colleagues who are with EE have the same issue. Fine on all other platforms - WhatsApp etc. Are EE aware of this?

[Chris674]

@JimM11 Thats my worry. I was on Sky before the EE switch and had no issues there but again I assumed these all use the same cabinet, it's the same cable going to my house.

[bobpullen]

@Chris674 - moving to BT wouldn't change the external/Openreach routing significantly. It would involve your hub being swapped out for a Smart Hub 2 though that I don't believe would be impacted the same way.

If it's not too late, it would probably be less hassle for you to pick up a Smart Hub 2 on everybody's favourite auction site as that would yield the same outcome and avoid all the hassle of switching ISP.

[CDC7]

March 2026 just switched to EE and teams not working for me - my video freezing for others. works fine on another internet connection and my 5g phone hotspot. Totally unacceptable.

[JimM11]

@CDC7 You either have to try the options as suggested, if none work then return to your previous ISP.

[Jamie7742]

I just moved to EE and am having the same issue. Teams calls are just broken

[Jamie7742]

@jonathan_c This guy has got the answer. It's the Intel Connectivity Performance Suite.

I turned off prioritisation in the advanced settings, which resolved the issue.

[bobpullen]

Looks like the latest firmware might have helped address this issue if there's anybody that fancies confirming?

• Fix - Microsoft Teams/UDP issues in some situations

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[rlyness]

Hi @bobpullen 

I just checked my FW and it's over 9 months old.  I can't see a way to force and update:

I've got a smart hub 6 pro

[bobpullen]

@rlyness - assuming you mean Smart Hub 6 Plus, it's probably a waiting game. The info here suggests things will be fully rolled out by the end of the month.

[rlyness]

I did mean plus.  good spot.

Will wait and see

Thank you