Microsoft Teams

[RachB77]

Since switching to EE I have found that the quality when using Teams is not great - buffers on video calls and freezes. Other colleagues who are with EE have the same issue. Fine on all other platforms - WhatsApp etc. Are EE aware of this?

[Stephen789]

I tried every option and nothing worked.

After 3 months of working hard with EE to get Teams working over their modem, they admitted defeat and released me from my contract.

We have now returned to Virgin and everything works again.

It's a shame as EE seems brilliant, they're let down very badly by this issue.

[AndyC-66]

I had exactly the same issue.
With BT (which shares the same network as EE) I had no problems.
With EE I had lots of freezes, and audio/video stuttering.

I tried 2 different EE routers, and an engineer checked my cabling outside.

I switched to a 3rd part router (TPlink) and the situation dramatically improved.

[NicW1]

I have been having calls with EE for weeks about this and even had a visit from their engineer. Interestingly they said we can’t do anything about your Teams calls. Today I searched online for ages trying to find what could be wrong and found a solution by googling it! I’m absolutely flabbergasted that many calls to EE and not one person has mentioned this to me. They offer something called WiFi Optimisation (admittedly it costs £5 extra a month but I need to have Teams calls at work and they were so bad). I’ve upgraded to this and you choose to prioritise your work and it reduces the lag. I’ve recorded several test calls and no more freezing/pixillation/delays sharing screen! So not ideal that you have to pay for something that should be expected but it works. 

[JimM11]

@NicW1 As long as you are happy it's working for you, that is all that matters.

[Ajvrsc]

Thank you @bobpullen, after multiple calls to EE and many hours researching this issue, your advice worked. Opened Intel Connectivity Performance Suite, switched off priority and all is working. Thank you. 

[Stephen789]

Good luck.

I tried WiFi optimisation and it didn't work.

I also tried the Intel Connectivity Performance Suite fix, and that failed.

With both solutions, I thought they'd worked, but after a few days I realised I'd just had a few calls that coincidentally seemed fine.

[PaddyMynett85]

Hi,

I am having the same issue, has a solution been offered yet by EE?

Paddy

[Chris674]

I've recently joined EE (switched from Sky) and had the same issue, annoying. Today was day 14 so I've cancelled.

Is BT having the same issues? 

[JimM11]

@Chris674 May be not different equipment, but the same fibre!

[CC_cc]

Using the solution of going on my PC to Intel Connectivity Performance Suite / Advanced Settings and then toggling off “Prioritization” has fixed this for me. It didn’t quite work the first time but it seems to work now on a regular basis after restarting. You may have to check every now and then that it hasn’t re-toggled back on