Microsoft Teams not working

[HughPB]

Have a curious issue - Teams does not work on my laptop but does on my android phone when connected to EE Smart Hub - equally curious LinkedIn and Instagram work on my Laptop but not on my phone when connected to the same EE Smart Hub. Receive the error message "Can't make secure connection"

Any ideas as EE technical, once you can get hold of them, are stumped

[Tryfan_Tamer]

Did you ever get a resolution for this?  I've moved from BT to EE last month and since moving I've had no end of people telling me how crap my Teams calls are!!  I've gone from 500Mb BT to 900Mb EE & nothing has changed in the home network or computers I use except the new EE Smart Plus router.  

I'm hard wired into the router and all tests with https://speed.cloudflare.com/ are showing excellent results (low latency, no packet loss, etc.) & when I analyze a Teams stream I'm not seeing any obvious issues with jitter/latency/etc. 

I'm suspicious it's either the router or the new EE connection into the local exchange.  I might be able to dig out a decent old router if I can work out my credentials to put into it!

Rob

[HughPB]

Rob

I have been given the old BT router and extension disc which means Teams
works, but I can't use the EE App which EE use to manage everything, even
if you log on through the internet on your laptop your told to go and use
the app on your phone

Bit stupid really

So I'm back where I started on the original BT system with no access to any
of the functionality of the EE Hub

[TC1234567]

Hello - same issues as above.
Teams audio works fine in point to point and in a meeting. As soon as i attempt to share screen or use camera the quality drops so much it is unbareable.

Have tried allsorts of things to which have not fixed the issue - on the router settings wise - no resolution.

Other colleagues of mine have tried other routers to which they have said the router is the cause of the issue and another router fixes this.

Any idea of what can be done to fix this? - it does seem to be firmware related on the router.

[stephengarne]

I am having the exact same issues.  I switched from Sky to EE at the end of January and the Issue began on day one (with the same laptop).  I can accept inbound video calls and can accept inbound screen shares with MS Teams, but I cannot share video or share my screen.  

I have a EE Smart Hub 7 Plus. I tried resetting the router, I've tried both wifi and a hard line into the router, still the same issue.  Never had this issue with Sky.

[bobpullen]

@stephengarne - have a read of the (lengthy) thread over here.

I suspect your issue is related to that, and it's waiting on a firmware update to resolve.

In the meantime, you may have some success disabling any prioritisation software running on your laptop (there are some suggestions in the thread I linked to).

[stephengarne]

@bobpullen 

I have disabled the Intel Connectivity Performance Suit pioritization discussed in the thread by @Jamie7742 and @jonathan_c, but the Teams issue persists... I still cannot make or take video calls.

Any other advice before I call and EE to have them cancel my service (I really need Teams to function properly at home)?

[bobpullen]

@stephengarne - I think another potential solution I'd read is to try using the web version of Teams if your company allows you to. I believe it uses different protocols that might not be subject to the issue. If you give it a go, let us know how you get on!

[stephengarne]

@bobpullen - Thanks for the suggestion.  The web version works! I have retried the app, but the issue remains.  At least I have a temporary work around when I'm at home.

Is there a long term solution to fixing the bug with the app compatibility?

[bobpullen]

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@stephengarne wrote:

Is there a long term solution to fixing the bug with the app compatibility?

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Should hopefully be resolved in a future hub firmware update.