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Microsoft Teams not working

HughPB
Investigator
Investigator

‎25-02-2025 09:06 AM

Have a curious issue - Teams does not work on my laptop but does on my android phone when connected to EE Smart Hub - equally curious LinkedIn and Instagram work on my Laptop but not on my phone when connected to the same EE Smart Hub. Receive the error message "Can't make secure connection"

Any ideas as EE technical, once you can get hold of them, are stumped

0 Helpful
22 REPLIES 22
Tryfan_Tamer
Investigator
Investigator

‎07-07-2025 09:19 AM

Did you ever get a resolution for this?  I've moved from BT to EE last month and since moving I've had no end of people telling me how crap my Teams calls are!!  I've gone from 500Mb BT to 900Mb EE & nothing has changed in the home network or computers I use except the new EE Smart Plus router.  

I'm hard wired into the router and all tests with https://speed.cloudflare.com/ are showing excellent results (low latency, no packet loss, etc.) & when I analyze a Teams stream I'm not seeing any obvious issues with jitter/latency/etc. 

I'm suspicious it's either the router or the new EE connection into the local exchange.  I might be able to dig out a decent old router if I can work out my credentials to put into it!

 

Rob

0 Helpful
HughPB
Investigator
Investigator
In response to Tryfan_Tamer

‎07-07-2025 12:59 PM

Rob

I have been given the old BT router and extension disc which means Teams
works, but I can't use the EE App which EE use to manage everything, even
if you log on through the internet on your laptop your told to go and use
the app on your phone

Bit stupid really

So I'm back where I started on the original BT system with no access to any
of the functionality of the EE Hub
0 Helpful
TC1234567
Investigator
Investigator

‎15-10-2025 10:05 AM

Hello - same issues as above.
Teams audio works fine in point to point and in a meeting. As soon as i attempt to share screen or use camera the quality drops so much it is unbareable.

Have tried allsorts of things to which have not fixed the issue - on the router settings wise - no resolution.

Other colleagues of mine have tried other routers to which they have said the router is the cause of the issue and another router fixes this.

Any idea of what can be done to fix this? - it does seem to be firmware related on the router.

0 Helpful