Yes and it can take up to an hour before someone answers your call.
Some may also look at your social media for talking points when they try and slip a sale.
Without calling them you won't get help and if you are paying for a service that isn't working for you then you owe it to yourself to correct that.
The people on the phones are very friendly and they talk to all sorts of people every day you got nothing to worry about in regards to calling them.
