Lenovo laptop and Lenovo tablet cant connect to wifi

Wackeyracer · ‎16-02-2025

Just renewed tv and broadband package so received new router. All good on the TV phones and Samsung tablet however my Lenovo laptop can't connect to wifi6 and my Lenovo tablet sees the connection but will not connect.

Old router everything was perfect! Friday I spent 12hours with ee via chat to no avail or solution. Sorry we did get my laptop connected but then everything else wouldn't.

On top of this we have just had solar panels installed and they are connected to the WiFi to control/monitor so don't want to do anything to mess this up.

Wackeyracer · ‎18-02-2025

So laptop now connected to wifi6, how? Simple £12 wifi6 dongle from amazon. Plug into usb, auto installs driver and select ee broadband which now appears in the list.

Why nobody at ee could make this suggestion is beyond me, rather than 14 odd hours via chat and booking an engineer to come out to check the connection.

View solution in original post

XRaySpeX · ‎16-02-2025

Which EE BB plan are you on including its speed? What EE router & WiFi extenders do you have (read label or post a pix)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Wackeyracer · ‎16-02-2025

Smart hub plus and smart WiFi plus

Wackeyracer · ‎16-02-2025

Speed 40mb, can't do a speed test however as there's always a fault apparently with the app!

XRaySpeX · ‎16-02-2025

How old are these Lenovo devices? I think you'll find the router is set to Wireless Mode = WiFi6 and Security Type = WPA3 by default. Your device mayn't cope with that. Change the router settings down to WiFi5 and/or WPA2.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Wackeyracer · ‎16-02-2025

Yes but doing that will it mess all the other connections up that are working correctly?

Friday we got my laptop connected then nothing else worked anymore. I can't risk losing connection to the solar panel controls nor having to go through another 12 stint with EE helpline.

XRaySpeX · ‎16-02-2025

Swings & roundabouts? At least see if it works. You can always put it back & then decide.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Wackeyracer · ‎16-02-2025

So how do I do this? Do I need to reboot etc etc?

XRaySpeX · ‎16-02-2025

Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router. Then on the Advanced > Advanced Wireless page you should be able to see your WiFi Settings & change them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Wackeyracer · ‎16-02-2025

Done that and about to save and states you will lose connections to your other wifi connected devices. Given I have 6 connected and 2 not think I'll wait for the engineer to come round.