Lenovo laptop and Lenovo tablet cant connect to wifi

[Wackeyracer]

Just renewed tv and broadband package so received new router. All good on the TV phones and Samsung tablet however my Lenovo laptop can't connect to wifi6 and my Lenovo tablet sees the connection but will not connect.

Old router everything was perfect! Friday I spent 12hours with ee via chat to no avail or solution. Sorry we did get my laptop connected but then everything else wouldn't. 

On top of this we have just had solar panels installed and they are connected to the WiFi to control/monitor so don't want to do anything to mess this up.

[Wackeyracer · Accepted solution]

So laptop now connected to wifi6, how? Simple £12 wifi6 dongle from amazon. Plug into usb, auto installs driver and select ee broadband which now appears in the list.

Why nobody at ee could make this suggestion is beyond me, rather than 14 odd hours via chat and booking an engineer to come out to check the connection. 

[JimM11]

@Wackeyracer Certainly is one solution to fix your laptop connection issue.

[XRaySpeX]

You can always buy faster h/ware. We were trying to help you with the stuff you got.

[Wackeyracer]

Fully thankful for the help on here. I'm just miffed that EE technical can't sort it out. Engineer was coming out to test the system, of which is working fine. My laptop is circa 6 years old hence why it couldn't connect.