The EE Community

I'm currently in the US and although I'm on an All Rounder plan with Inclusive e

Smart hub ip address setup tech info needed.

Hi. I have a customer, with a smart hub sh20a.we have installed some ip cameras a while ago, stand alone to the DVR.they then wanted to view them online from the phone. So set the equipment to be dhcp enabled and take their ip addresses from the rout...

Phone number disconnected

I'm having simular issue. But have received no text or email to say its being disconnected. Been receiving texts fine until tonight. Iv topped up money taken but still can't do anything. Saying I don't have enough credit or just not sending. [Mod edi...

EE Fault reporting - and endless loop

I have poor performance on broadband - self testing shows 5Mb or less and similarly poor upload.Text HELP as instructed,  'We're running tests,...' Then ... 'we need to send an engineer... we'll book an appointment automatically'Then  ... 'We can't m...

can't view monthly packs

Hi, i simply can't view any packs. when i view packs webpage  either from website or app it shows me error with _Packs ErrorWe're working on fixing this page. In the meantime, find help at ee.co.uk/help

Nightmare

We were visited by a door to door sales person in December and as we were looking to change providers we arranged for her to come back so my daughter could be present to help me with the process. This is where the nightmare begins - we explained what...

Wifi Calling Abroad with roam abroad pass

I'm off on holiday soon and have purchased the roam abroad pass. One of the things on the advice for travelling says "If you make any calls over WiFi Calling while abroad you'll be charged our standard international rates. To avoid these charges turn...

Access to chat service

How can I use live chat? I was on live chat for 4+ hours a couple of weeks ago, upgrading accounts etc…..now I have an issue I can’t even find how to access it!  I need access to the chat script I had on March 18th. One EE caller told me he couldn’t ...

ONT box in integral garage

I've got Openreach coming out in 10 days to install my FTTP.  In an ideal world I would have the ONT fitted where the current BT master phone socket is in our kitchen but it won't fit in that space. The current copper line comes in through the garage...