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Items lacking on my new EE Smart Hub Plus

EricG-38
Investigator
Investigator

‎01-10-2024 11:26 AM

Hi

I recently switched to EE Broadband from BT and was disappointed to find that the Hub Manager didn't perform as well as the BT one.  It won't allow me to change the names of any of my connected items, it doesn't show the connected WiFi Extender although I am assured that it is connected and working, and it lacks the USB Network facility that I had with the BT Router which I always used extensively and found very useful. Being part of the same organisation as BT someone at EE needs to get themselves organised and sort out these annoying problems.

Eric

 

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15 REPLIES 15
XRaySpeX
EE Community Star
EE Community Star
In response to JimM11

‎01-10-2024 07:30 PM

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor
In response to Ewan15

‎01-10-2024 07:40 PM

@Ewan15 Final question between your two pics, are you wired backhaul or wireless backhaul, just trying to see if another oddity in the web interface. Thanks

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Ewan15
Skilled Contributor
Skilled Contributor
In response to JimM11

‎02-10-2024 07:14 AM - edited ‎02-10-2024 07:17 AM

Wired backhaul. It does tell that on the screen shot or were you just after confirmation😉 

 

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to Ewan15

‎02-10-2024 09:33 AM

@Ewan15 On the status screen your first pic, shows devices on the smart wireless connected to the wireless extender, then on advanced says Ethernet, but i thought you had mentioned you had wired backhaul, so not sure if it was one of those oops, the router on web does display incorrectly. Or when you set the advanced up does it correct and display fine  now. Do not use EE smartwifi, have asus AI mesh.  

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Ewan15
Skilled Contributor
Skilled Contributor
In response to JimM11

‎02-10-2024 09:54 AM

Hi Jim

Yes I have an ethernet cable connected between the Router and the Extender.

The first Screen is what you see without logging in as Admin, the second is as Admin

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JimM11
Brilliant Contributor
Brilliant Contributor
In response to Ewan15

‎02-10-2024 10:08 AM

@Ewan15 Are you not getting what i am saying, Status screen shows 2 extenders, one for wired to the hub, the other for wireless to the hub, on a wired backhaul you would expect the devices to be on the top left extender, unless that is just to show wired ethernet devices that are connected to extenders when you are not using wired backhaul could be with only one ethernet port unless hanging a switch off the smartwireless also works. Not that important!

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