Items lacking on my new EE Smart Hub Plus

[EricG-38]

Hi

I recently switched to EE Broadband from BT and was disappointed to find that the Hub Manager didn't perform as well as the BT one.  It won't allow me to change the names of any of my connected items, it doesn't show the connected WiFi Extender although I am assured that it is connected and working, and it lacks the USB Network facility that I had with the BT Router which I always used extensively and found very useful. Being part of the same organisation as BT someone at EE needs to get themselves organised and sort out these annoying problems.

Eric

[Ewan15]

Welcome to the forum

The Hub Manager will show you the devices connected to your extender. Just just click on the segment you are interested in.

The EE APP gives you more management options than the hub manager

[EricG-38]

Hi

I would but if you read my post you will see that my WiFi extender isn't visible in the Hub  Manager. In fact it says that no extender is present even though EE has checked my service and assures me it is.

Eric

[JimM11]

@EricG-38 And you can ask EE to send you the home report test if you wish to confirm that it is, the forum is a fountain and if you search you may not always get the return that you expect. And link from yesterday.

Smart Wifi Plus Discs not connecting as extenders - The EE Community

[EricG-38]

Done that. That's how I know it's connected.

[Ewan15]

Hi Eric

Did you set up the extender using the wizard on the EE App?

If not try running the wizard

[JimM11]

@EricG-38 That's not what you wrote in your first post!

[JimM11]

@Ewan15 How does the advanced section and selecting wireless then extenders show/play settings wise on the web interface, if you get time to have a look.👍

[Ewan15]

Hi Jim

It seems to be working as it should, just renamed the Extender

[JimM11]

@Ewan15 Thanks, will look at pic when cleared.👍