Internet connection

PaulS61
Explorer

‎14-11-2024 10:03 AM

I have my broadband through openreach/sky & an iphone 7. 

recently my phone has stopped connecting to the internet - I can get Wi-Fi and but no internet connection. I have rebooted everything several times & rest my phone's network settings but nothing has worked. 

Any advice would be welcomed 

Cheers, Paul 

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4 REPLIES 4
Christopher_G
EE Community Support Team

‎14-11-2024 12:15 PM

Hi @PaulS61 

Welcome to the community.

Are other devices able to connect to your WiFi? Is the software up to date on your iPhone?
Chris

XRaySpeX
EE Community Star
EE Community Star

‎14-11-2024 12:16 PM

@PaulS61 : You need to take this up with Sky.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
PaulS61
Explorer
In response to Christopher_G

‎14-11-2024 05:01 PM

yes to all questions Chris,

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Matt_124
EE Community Star
EE Community Star

‎14-11-2024 05:10 PM

Unfortunately you would have to take this issue up with Sky as they are your Internet Service Provider.

The iPhone 7 is no longer receiving future updates from Apple and would be well outside of any warranty period. I'm curious how you ended up on these forums, was the mobile purchased through EE or is your plan currently with EE?

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