Upgrade from Fibre 36 to Fibre 150

[Erskine]

My area has just been upgraded to full fibre. At present, the deal offered by EE for Fibre 36 Essentials and Fibre 150 Essentials is £29.99/mth. However, as I moved from BT to EE, I have a discount on Fibre 36 of £5.

Can I be upgraded to Fibre 150 at the same discounted price?

[Mustrum]

@Erskine  no one has account access on here, so you will need to give customer services a call.

With Black Friday coming up that may help!!

[Chris_B]

@Erskine   If you look at the email you got from EE when you took this out does it state you can change over to 150 speed when it becomes available in your area.     It’s a free upgrade but it might include a price change 

the email is titled “Thanks for choosing EE”

and here’s the information on my email about this

Full Fibre Guarantee
Your broadband package includes our Full Fibre Guarantee. We'll let you know once Full Fibre is available at your address and offer you a free upgrade to Full Fibre 150 if you recontract. Find out more about Full Fibre.

Again it’s a free upgrade it doesn’t state it’ll be the same cost as the current tariff.  

You might keep the £5 discount though. 

[Erskine]

I have just checked my email and it makes no mention of this at all.

[JimM11]

@Erskine I know when i signed up back in march, it was a free upgrade to FF as soon as it became available, although i did opt to go higher to the FF 500 package, but it was for 24months again from install activation.

[Matt_124]

Hi @Chris_B ,

I believe this is limited to those on the Fibre 67 package, as being the top end of FTTC it is used as a selling point for those that are waiting for FTTP and allows them to keep the same monthly cost while getting the upgrade to the respective FTTP tier.

Not all packages have the Full Fibre Guarantee included unfortunately. Depending on if the customer is on All Rounder or Full Works Fibre 67 plan they can get increased up to 300 Mbps under the Full Fibre Guarantee.

That's not to say that the OP couldn't get in touch and they very well could do a deal, but I have a suspicion the £5 discount will mean that the packages they can move to will be from £34.99 upwards. Hopefully the system plays nice though and let's it go at 29.99.

[JimM11]

@Matt_124 Was on the fibre 50, before.

[Matt_124]

Was it Essentials or was it an All Rounder/Full Works plan? The idea of the Full Fibre Guarantee is that EE proactively upgrades the customer and maintains their same monthly cost, as opposed to the customer calling up to request it specifically.

They can do an upgrade mid-term with no issue when it rolls out if the customer requests it and are happy with the new price plan, but the specific (supposedly automatic) Full Fibre Guarantee is only available on certain packages.

Can't find any public facing info on it annoyingly but have been told a bit more of the specifics by members of staff when New EE launched.

Nothing to stop someone getting in touch when FTTP becomes available, so it can be a bit of a moot selling point, unless someone got a really good deal on a FTTC package and gets upgraded to FTTP under the Guarantee and ends up paying less than they otherwise would.

[JimM11]

@Matt_124 From Fibre 50 Essentials to Full Fibre 500 Essentials.

[Matt_124]

@JimM11  Yes, a mid-contract upgrade/regrade.

However it wasn't under the specific Full Fibre Guarantee proposition that I was replying to Chris about. This is specific to the Fibre 67 Package. You likely had to pay an additional monthly cost in order to move to Full Fibre 500. Anyone can upgrade from any package by paying a similar or increased monthly cost and there are usually no fees, however if there are promotions on the account this usually stops a sideways move but not always.

The proposition I was talking about is similar to the proposition that BT Halo 3+ Customers on FTTC had that involved a free upgrade to Full Fibre 100 keeping the same plan cost when Full Fibre became available.

You're getting the two conflated.

See here.