How to track reported fault with broadband

[joansebas40]

I reported a fault with my broadband yesterday, and they said it was external. They gave me a case number, but how can I track the progress?

[XRaySpeX · Accepted solution]

No way I know of other than calling CS.

[Lilian11]

Hi my name is Lilian  there is a fault on my broadband connection nothing is working they exstended my broadband until 21/5/25 because I was having trouble paying for it 

[XRaySpeX]

@Lilian11 : You need to report faults to CS, If you need help with your broadband, text HELP to 66033 during office hours.