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How does EE suck so bad when BT was great....?

bigsteve47
Established Contributor
Established Contributor

How can EE screw up the technology so badly that their service sucks? We had 1-2 cut outs in 5 years with BT and it was normally around 3 in the morning which we put down to scheduled restarts. 

Now we are cutting out at least once a day and it is becoming infuriating because they are using BT's line so it is an issue with their router / hardware. We swapped over in November from BT's hardware and ever since then it has been a disaster...so how can a company completely ruin a service with crappy hardware? We are definitely switching provider when our contract is up because this is similar to early 2000's internet in terms of reliability. 

21 REPLIES 21
robh661
Established Contributor
Established Contributor

Because one thing I forgot to mention, when I had the Smart Hub 2, when I went Full Fibre from BT. It would reset itself every 6 to 8 week’s. And during the night as well , so sometimes it would be for an upgrade or just to give me a new IP address. Whereas the EE ones don’t. 

bigsteve47
Established Contributor
Established Contributor

Another day another drop out to report...02:35am everything goes down. This is what happens when you outsource your hardware to the 5th world and don't test it. Or are they trying to force us to pay the 2k exit fee so they can save on the bt lines...? actually unsure at this point.