How do I book an engineer appointment?

[Mackenziefarrel]

WiFi running extremely slow 

[XRaySpeX]

@Mackenziefarrel : Have you reported your problem with your BB to EE? They can't do anything about it until you do. Text HELP to 66033 to get EE to test the line & see what needs doing but it won't be actioned until the morning.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

[Anna7272]

I need an engineer to installed my ee broadband as the first one never showed up

[XRaySpeX · Accepted solution]

@Anna7272 : You need to call CS to rebook it.

[Honeyz]

I lost my phone, I don't have a means of calling EE and they don't have a shop near me, is there is way to request a call on another number which I'm unable to make calls from? How can I get support from EE. 

[XRaySpeX]

@Honeyz : You could try texting HELP to 150 for a call-back.

[CHendy]

Can I have an engineer to come out to fix an problem with my Internet connection

[XRaySpeX]

@CHendy : You need to call CS & discuss your issues & whether an eng. need be sent out.

[Peter_W]

Good morning, @CHendy 

Welcome to the Community!

Like @XRaySpeX mentioned, normally speaking with our technical team is the first port of call for any issues.

They can support you with any initial troubleshooting, then arrange an engineer should the results of these checks indicate it's required.

Alternatively if you send us a text with HELP to 66033, our automated fault checker will guide you through some checks, check your line, and if needs be help arrange an engineer appointment too.

Peter