Horrendous download speeds from everywhere on ee full fibre 500

[mikeyk2551]

I recently got EE's new fttp 500 service installed and am rather disappointed with the results

Let me start by saying this is not a problem in my home and according to EE customer support my line is ok

Here is a speed test (pointing at a german isp)

As you can see the download speed is horrendous (10/500) yet the upload is as advertised.. strange..

This result is the same on any international server and about half of uk ones including microsoft / linux distro downloads which i know have plenty of bandwidth. The only time i get 500mb is doing a speedtest to an isp very close to me in the uk

To me this says;

a) you have extremely agressive traffic shaping in progress (which your web site claims you dont do)

b) you have a very big routing problem on your or one of your partners backbone network devices

I would appreciate any help than can be given to fix this, appreciating it will need to forwarded to the relevant department

[mikeyk2551]

Router is the latest smarthub as i only upgraded last week

[JimM11]

@mikeyk2551 If you can logon to the router, under status see what the router is syncing at? looking like some one has not done the profile correct for your fttp speed.

[Barry1002]

Zero help to you but I have exactly the same problem and roughly the same speeds. Switched from BT full fibre 159 which at the point in time was way better. Not impressed. 

[JimM11]

@Barry1002 If  you believe you have the same, lets see if @mikeyk2551 reply's to you with any update.👍