Horrendous download speeds from everywhere on ee full fibre 500

[mikeyk2551]

I recently got EE's new fttp 500 service installed and am rather disappointed with the results

Let me start by saying this is not a problem in my home and according to EE customer support my line is ok

Here is a speed test (pointing at a german isp)

As you can see the download speed is horrendous (10/500) yet the upload is as advertised.. strange..

This result is the same on any international server and about half of uk ones including microsoft / linux distro downloads which i know have plenty of bandwidth. The only time i get 500mb is doing a speedtest to an isp very close to me in the uk

To me this says;

a) you have extremely agressive traffic shaping in progress (which your web site claims you dont do)

b) you have a very big routing problem on your or one of your partners backbone network devices

I would appreciate any help than can be given to fix this, appreciating it will need to forwarded to the relevant department

[mikeyk2551]

north west england, scotland might work to.. i only spent a few mins doing a quick traceroute to various servers so im unsure about EEs network infrastructure locations, id assume will be pretty much everywhere > london > beyond so if im getting this issue and it isnt throttling (which ive read they dont do) it must be affecting a lot of ppl near me

[XRaySpeX]

Please run the Additional Diagnostic of that BTw Speedtest.

[JimM11]

@mikeyk2551 Here is the OR blurb so you have it.

1. FTTP is a contended service, up to 32 users can be sharing the 2.5Gb backhaul, so you can never expect the full speed all the time, you may get 900mb when there are fewer people using it. I expect that you are sharing the backhaul with many users. If everyone was using it fully, you may only get 78mbs. Its called statistical multiplexing, which relies on the fact that all users are not utilising their connection fully, all of the time.

BT quote up to 900mb, so you are likely to get much less than that during peak times.

Speed tests pass very little data, so normally give a much higher speed.

2. The max OR connect to a splitter is 30 ( 32 is the splitter maximum but policy is 30 ) not every CBT port provided is likely to have a customer using it , so unless on a ‘new site’ that has no alternatives to OR FTTP the actual number on a splitter is likely to be way less , OR currently have about a 30% take up, so maybe 10 users per splitter , plus the majority don’t take 900Mb but slower profiles , and the chances of those ‘on line ‘ at any one time all and doing something intensive, rather than browsing / Netflix that may be consuming less than 30-100Mb , is slim , that’s why there is a 700Mb minimum speed guarantee on 900Mb …..the 2.4Gb will be plenty ,you would have to be incredibly unlucky to have any consistent congestion.

If you suspect PON congestion, try at a time when there won’t be much activity, late evening or early morning .

[mikeyk2551]

well its 10 out of 500 though (thats all round downloading from different protocols etc not just speed test sites). Id expect around 250-450 depending on location and congestion, i think my speed garauntee is 350 and i was checking constantly last night around 5am so its not contention

ill try and find the id number so i can do that advanced test but im assuming its the same test ee customer support will have run earlier

[JimM11]

@mikeyk2551 Thinkbroadband.co.uk speed test is working, but the bt wholesale speed test broken at present. northwest scotland, up/down fttc max speed.

[mikeyk2551]

This is my result from think speed test. As you can see single threaded download is the same as my other results.. interestingly the multithreaded ones do increase but only at a factor of threads. Its like single connections are being limited but the line bandwidth is fine... *shrug*

[XRaySpeX]

The BTw Speedtest's Additional Diagnostic is working! You can ask CS for your ALID or BBEU.

[Mustrum]

@mikeyk2551   how are you running these tests, are you using direct via ethernet, via powerlines or wifi, and what device are you using, and is there any other device streaming  or downloading at the same time on your network?

Have you transferred from another network where you were getting different results?

[JimM11]

@mikeyk2551 What router are you using also? Do you have any mesh or hybrid system also, and when was your upgrade to the fibre 500 and from what previous to this.

[mikeyk2551]

I tried multiple devices, direct ethernet to router with nothing else connected before coming here

Its not a local problem, has to be routing or throttling

I had 35mb standard broadband with EE before, hard to say if that was faster as i expected those speeds then