Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

First bill

Arx7arbalest1
Explorer

‎09-08-2026 01:51 PM

I got an email and a text today containing my first ee broadband bill due to the switchover from bt broadband.

However, when I click on the link to it and open the ee app, the bill is not there. When I open the ee app directly, the bill is not there.

The only bill on the app is my mobile phone data bill. Why can't I open my broadband bill?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎09-08-2026 02:33 PM - edited ‎09-08-2026 02:33 PM

Have you looked in your online EE a/c w/out using the app?

Have you linked your BB to your EE a/c?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Arx7arbalest1
Explorer
In response to XRaySpeX

‎09-08-2026 02:56 PM

Yes I have tried ee without the app and it's still not there.

I am currently with BT for my broadband. Ee is part of BT so it's basically a move wothin the same company group and according to all the information I have seen, they are doing it all their end and I don't have to do a thing.

0 Helpful