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First bill

Arx7arbalest1
Explorer

‎09-08-2026 01:51 PM

I got an email and a text today containing my first ee broadband bill due to the switchover from bt broadband.

However, when I click on the link to it and open the ee app, the bill is not there. When I open the ee app directly, the bill is not there.

The only bill on the app is my mobile phone data bill. Why can't I open my broadband bill?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎09-08-2026 02:33 PM - edited ‎09-08-2026 02:33 PM

Have you looked in your online EE a/c w/out using the app?

Have you linked your BB to your EE a/c?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Arx7arbalest1
Explorer
In response to XRaySpeX

‎09-08-2026 02:56 PM

Yes I have tried ee without the app and it's still not there.

I am currently with BT for my broadband. Ee is part of BT so it's basically a move wothin the same company group and according to all the information I have seen, they are doing it all their end and I don't have to do a thing.

0 Helpful
JimM11
Community Hero
Community Hero
In response to Arx7arbalest1

‎09-08-2026 03:17 PM - edited ‎09-08-2026 03:18 PM

@Arx7arbalest1 If you got a BB Bill from EE then you are NOT with BT for your Broadband at all now. They may be in the Group together, and also getting the E-mail is just not 100% that it is there for you to view yet, give it sometime and it may show up on your account if linked correctly to your EE ID.

You do not have to do anything BT to EE, your old bills on the BT side you can see those for x Amount off time as allocated by BT.... All explained on the link below if it all works as expected.

Moving from BT to EE Broadband – First Bill Explained | Billing and Payments Help | EE