EE wifi hotspot

nobuoittetsu · ‎14-05-2024

Hi,

i'm using ee hotspot wifi on a macbook running OS14.4.1.

wifi often gets a exclamtion mark and disconnected.

I then need to turn off and on wifi and log onto ee wifi again.

it happens 10 times a day. this is very annoying because every time I need to manually put the username and the password in order to log onto ee wifi hotspot.

I tried forgetting network but didn't work. This happens when I'm not using VPN.

what is the solution?

Chris_B · ‎14-05-2024

@nobuoittetsu are you using an EE wifi hotspot (public WiFi connection). or your own WiFi connection from your own router within your home or work place ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

XRaySpeX · ‎14-05-2024

Which router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

nobuoittetsu · ‎14-05-2024

I'm using EE wifi hotspot (public WiFi connection).

Not my own Wifi connection. So I don't have a router.

Thanks

Chris_B · ‎15-05-2024

@nobuoittetsu Does it cut out when you’re using it or not using the MacBook

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

nobuoittetsu · ‎15-05-2024

Wifi cuts out while I'm using the macbook.

nobuoittetsu · ‎16-05-2024

Where is EE support team? Do they not help here?