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EE broadband app WiFi controls spinning

Huggons1
Established Contributor
Established Contributor

‎15-12-2025 02:58 PM - edited ‎15-12-2025 03:01 PM

EE broadband app WiFi controls spinning, when attempting to setup in app 

EE executive complaints team say that this is a known issue and affected customers (around 1000 affected customers app version 5.75.0) will have to wait for an app fix to resolve the issue.

Still not resolved in update 15/12/2025 app version 5.76.0. 5.76.0.was released today for both iOS and Android.

Same issue on IOS and Android. Just spinning, when attempting to setup wi-fi controls. Issue ongoing for months. Broadband support helpline not even aware of the issue and took a complaint to acknowledge the fault.

Hope this helps someone.

0 Helpful
34 REPLIES 34
JordanTA
EE Knowledge Specialist

‎16-12-2025 02:09 PM

I'll drop you a message @Huggons1 

Huggons1
Established Contributor
Established Contributor
In response to JordanTA

‎16-12-2025 02:23 PM

Thank Jordan, I have replied back to your message

0 Helpful
Sgt4hed
Visitor
In response to JordanTA

‎21-12-2025 08:11 PM

I am having this exact issue, been with EE for 18 months and had my new hub 7 delivered today but when trying to activate WiFi controls I get the endless death spin

0 Helpful
Huggons1
Established Contributor
Established Contributor
In response to Sgt4hed

‎21-12-2025 08:40 PM

You need support to raise a fault over to TMC Operations, Technical Management Centre,
Newcastle-Upon-Tyne, to get the issue resolved. 

Good luck with getting first line support to log this over

0 Helpful
Daymoalexander
Valued Contributor
Valued Contributor

‎21-12-2025 10:17 PM

Have had the same issues. On part fibre 67 ultimate. Working fine until 2 days ago. Still in my first 14 days but don’t really want to switch again! Have logged  complaint, annoying as I can’t access via the hub manager either and my set up was done using Ethernet cables as I can’t see the app controls. 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Daymoalexander

‎21-12-2025 10:47 PM

Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Daymoalexander
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎21-12-2025 11:05 PM

I can’t access this on my iPhone and it doesn’t seem to like it on the iPad either. Any further advice?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎22-12-2025 12:10 AM

You might need to do the secure  https://192.168.1.254

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Daymoalexander
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎22-12-2025 12:29 AM

I have tried that just seems to take forever to load. Could be the part fibre connection speeds tho. I can get in, but once I’ve entered the router admin password, I just get a rolling circle 

0 Helpful