EE Tech Expert

Lee3131 · ‎23-12-2025

Hi

My full fiber 300 essentials internet has just suddenly stopped working the ONT box has a red light and ee broadband hub flashing orange, as a result my tv package dosent work as we don't have it connected to an aerial, I have reported this to EE through 150, and have arranged a visit tomorrow 24 December from an home tech expert, I'm concerned that I won't be back up and running In time for christmas day, unless someone can let me know what these tech experts can do or capable of and if there's a fault in the ONT box I thought that only openreach can fix this.

XRaySpeX · ‎23-12-2025

I guess it is the PON light that's red. Then BB is down & only OR can fix it.

If it is a neighbourhood issue, you could consult Check service in your area to see if any faults are being attended to in your local area.

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Lee3131 · ‎23-12-2025

Yes I believe it's the PON light this is why I can't understand why they haven't just sent openreach to correct the fault, however they did test the line at the call center and everything looked to be working correctly from there end, either way I'm not holding my breath for a fix tomorrow.