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EE broadband app WiFi controls spinning

Huggons1
Established Contributor
Established Contributor

EE broadband app WiFi controls spinning, when attempting to setup in app 

EE executive complaints team say that this is a known issue and affected customers (around 1000 affected customers app version 5.75.0) will have to wait for an app fix to resolve the issue.

Still not resolved in update 15/12/2025 app version 5.76.0. 5.76.0.was released today for both iOS and Android.

Same issue on IOS and Android. Just spinning, when attempting to setup wi-fi controls. Issue ongoing for months. Broadband support helpline not even aware of the issue and took a complaint to acknowledge the fault.

Hope this helps someone.

2 REPLIES 2
JordanTA
EE Knowledge Specialist

I'll drop you a message @Huggons1 

Huggons1
Established Contributor
Established Contributor

Thank Jordan, I have replied back to your message