The EE Community

Stuck With EU Roaming

I'm currently in the US and up until now my phone's been working fine then all of a sudden,nothing. I'm stuck on the EU roaming plan, can't call to change, can't text to change. Had to pay the £5 per day just so i can access my phone.I've been on the...

Sms messaging

Broadband account info dropped from my EE ID

 I switched my broadband from BT to EE beginning of January and for 2 months could not view any of my broadband account, billing or wifi controls through my EE ID, although my mobile shows fine. After 2 months and numerous calls and complaints it was...

WiFi controls when using Velop nodes

Have just moved WiFi from BT to EE and was surprised that my kids mobile devices/laptops were auto connected to a ‘VelopSetup’ WiFi network. The new EE WiFi network still appears under our old BT network name when searching, but there is also now a ‘...

EE app not working ever

I have tried several times to log into the app over last few weeks never ever works. I have tried uninstall and reinstall doesn't work just comes up with "sorry there seems to be a problem" I also try to log onto the website and I can't access anythi...

Unable to register my phone number is not recognised.

Hi everyone, does anyone else have this problem?We have not been able to access our business account since joining EE in December 2024.When we try to link our phone number to the account, it reports that it does not exist. We are charged monthly for ...

O2 Monthly Line Not Working on EE Phone*

I purchased my phone from EE, and the contract has been fully paid off. I switched to O2, but my line doesn’t work on this phone. However, when I insert a pay-as-you-go SIM card into the phone, it works perfectly, and my O2 monthly line also works wh...

Cancel Contract

I want to cancel my Sim contract. But customer service is telling they can't do that, so I should go to store and talk there. I went to the store they are also telling they can't cancel I should talk to customer service. None of them are doing it. Wh...

Unable to link broadband account and unable to view bill

Switched over from BT to EE 5 days ago. I am having the same problem and unable to link the broadband account to my EE account.I made 3 calls and I  was told it would be passed to technical support.  I made another call yesterday and was told to visi...