EE Broadband APP WifI Controls not working

[Mart30]

I have recently signed up to EE Broadband.   My broadband is working fine, however the APP WiFi controls feature and the Wifi enhancer are not available on the app or via the website.   An error message appears and states it is a problem with EE.  I  have spoken with the technical team at EE on two occasions and they have recommended i reinstall the APP and restart the router.  I have now done this many times and the APP features are still not working.   This is very very VERY frustrating!    I am going in circles with the EE technical team and it is not clear how or if this will be resolved.  EE is not living up to expectations.  If there is an issue, i would prefer EE acknowledge the fault and advise when it will be fixed rather than directing me to do the same thing over and over again (i.e reinstall the app).   Can anybody help?   Is this new feature just a myth?

[Canda455]

I'm having exactly the same issues, recently changed from BT to EE and nothing but problems.

My EE SH is up and running but I can't pair it with the app at all. I have a Google pixel 8 pro. The app says that the fault is at their end and to try again later. I'm a week in and tried many times a day, no change.

[Canda455]

I'm having exactly the same issues, recently changed from BT to EE and nothing but problems.

My EE SH is up and running but I can't pair it with the app at all. I have a Google pixel 8 pro. The app says that the fault is at their end and to try again later. I'm a week in and tried many times a day, no change

[SMiller100]

I've had multiple messages and a phone call with EE, the issue has still not been resolved. The app does not work. I have no control over the WiFi which I pay for. And the checks on the speed show that download speeds (10.5mbs - wired) are nowhere near the agreed speeds (50-60mbs) I was promised. This is a terrible service and surely a breach of contract? Really fed up with such an appalling situation when I originally only wanted to renew my BT contract on better terms. Instead I am paying more for a substantially inferior product and tied in to a longer contract. All I want is for EE to fulfil their service terms and provide faster, consistent Internet alongside an app that controls it. Is that really too much to ask, as every other ISP can do it!

[Daniel-S]

Hi @Canda455 & @SMiller100,

I am sorry that they aren't working for you both.

I have sent you a private message each, separately, where you can reply back to my team for help.

We will do all we can to help you.

Thank you

Daniel-S

[SMiller100]

I have previously supplied all of these details to another team member, at the start of December. Surely such information is recorded on your system along with details of who has contacted me? Or is that another thing that EE have also failed to do properly?

[XRaySpeX]

@SMiller100 : This user discussion forum is not CS & can have no access to your specific account. You choose to come here to ask our advice.

[SMiller100]

Why are my account details being asked for then? My response to Daniel-S, who has also private messaged, stated that I had already supplied those details to someone from EE who was part of the support team. It wasn't a criticism of this forum so I'm not sure why you've felt the need to comment?

[Neil-O]

Hi, @SMiller100 I'm sorry @Daniel-S missed that you had got in touch with your details previously. There is an open complaint with our Technical Management Centre regarding the problems you are experiencing with the app and I expect you will be called back this week with an update. 

Thanks

Neil

[SMiller100]

Thank you @Neil-O, that's very helpful. I really hope that the issue is resolved for everyone soon as it seems to be a significant matter and genuine cause for complaint.

[johnels791]

Sadly there is not much progress, I get a call each week from the TMC asking if its been fixed, each time its the same answer, no change and all I get is they are working on it. Clearly there is no hurry for a fix or a valid reason to complain, as fas as EE are concerned the internet is working, bundled features are not very important.