@Not-happEE wrote:
That looks very much like auto renewal to me...?
It may be helpful to explain the nature of service provision contracts such as this scenario.
"Renewal" generally refers to fixed-term contracts that end on a specific data, and the service ceases to be provided - insurance is an excellent example.
Telecoms provision is fundamentally not on a fixed-term basis, else the natural consequence would be automatic cessation of service on the relevant date. These are rolling contracts that only ever end if disconnection notice is explicitly given or a transfer process is used.
What you have in this case is a minimum-term which has expired, but your contract continues on a rolling basis where disconnection notice could be given at any time, at no additional cost. It is common for time-limited promotional discounts to expire at the same time as your minimum term. Based purely on the posts in this thread thus far, I would agree with suspicions that this is the case with your pricing too.
