Damage

leehilsden · ‎02-03-2026

Hi I accidentally cut the internet cable will I get changed for the damage

XRaySpeX · ‎02-03-2026

I shouldn't think so. They are not v. dear.

You can easily buy 1 in a shop. If you have Full Fibre you need a cat 5E Ethernet cable. Otherwise you need a DSL cable.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎02-03-2026

I shouldn't think so. They are not v. dear.

You can easily buy 1 in a shop. If you have Full Fibre you need a cat 5E Ethernet cable. Otherwise you need a DSL cable.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Weety · ‎02-03-2026

Which cable did you cut?

A) the one between the Phone Socket and router

B) the one between the router and the Fibre ONT?

C) the phone line going to the socket

D) The fibre cable from outside that goes into the Fibre ONT

A & B you can buy yourself (eg on Amazon)

C & D will require EE to send an engineer , and there most likely will be a charge