I was stupid enough to change from Sky to BT broadband. I realised I had forgotten to add wifi complete to my order so contacted BT to add. I was missold an EE service and transfered over. The package started 24th September and was apparent very quickly that I was mis sold, it was more expensive and my landline was cancelled without consent and wifi complete was still not included. So I contacted EE to be told I'd have to pay more to add the services they told me would be included. I asked if I could cancel and they said yes as I had a 14 day cooling off period from 24th Sept. Great. On 27th I tried going back to BT but the same issue, they stuffed up the order. So finally, I arranged to switch back to Sky later on 27th Sept, the earliest they could swicth is 11th Oct, but they couldn't set it up as a switch as my EE account didn't exist apparently. I then received and email and text from EE stating that if I used the service until 11th I would be charged £430 early termination fee?!?! I called EE and spoke to 2 different agents who confirmed that as I had notified EE of my intent to cancel within the cooling off period, that they would waive that fee if it went onto my final bill (both put in writing for me, for some strange reason I no longer trust them!!). I have also contacted citizen advice that confirmed my consumer rights state that I only need to notify of cancellation, regardless of when the services stop. My concern is that EE will argue that as my new service start date is on 11th, 3 days over the cooling off period, that I will need to pay £430 for the 3 extra days of using the crappy service. If that's the case, I'd rather them just stop the broadband on 8th. Can anyone advise on what I should do? I don't want to wait until it's too late, to be told i was lied to again and now I am liable for the termination fee. I have raised a complaint so the many calls, conversations and notes from the 2 EE advisers I have spoken to will all be on record stating I won't have to pay it, even if my new service starts on 11th.
