@Sarahcharlie124 The relevant information from the site, incase it is required for your needs.
cooling-off period – for your price plan, the period from the date the agreement is made until 14 days
after:
a. the loaned equipment (if any) is delivered;
b. the service start date; or
c. the day you receive your order confirmation;
whichever is latest.
for additional servicesthat have a cooling-off period, the period from the date the service is added
until 14 day after its start date.
early termination charge - the charge for leaving the agreement before the end of the minimum term and
which is based on the charges for what is left of the minimum term calculated as set out at point 11 and
on our website.
11. Charges for ending a service or the agreement early
a. You'll have to pay an early termination charge and/or a minimum term add-on early
termination charge if:
i. you end the agreement during its minimum term, except in the circumstances listed in point
11c below; or
ii. we end the agreement during its minimum term, in line with points 12b(iii) to 12b(xii); or
iii. you end a minimum term add-on during its minimum term, except in the circumstances listed
in point 11c below.
b. loaned equipment: Where the agreement is ended during the minimum term, you will have to return
the loaned equipment. If you do not do this on time we will charge you the non-return equipment
charge. If you return the loaned equipment but it is damaged you will have to pay the [name of fee].
These charges may be added to your bill or charged to a credit/debit card you have provided us details
of. Payment of the non-return equipment charge does not transfer ownership to you, the loaned
equipment belongs to EE at all times.
c. You won't have to pay an early termination charge or minimum term add-on early termination
charge referred to in point 11a if:
i. you end the agreement within the cooling-off period for the price plan or the service within its
cooling-off period as shown in point 10a;
ii. you end the agreement under point 20c;
iii. you end the agreement as a result of us breaking a significant term of the agreement;
iv. you end the agreement under point 10f as a result of faults with that service;
v. you end the price plan as a result of us breaching our obligations in a voluntary code;
vi. you end a service under point 22a as a result of us moving you to another service; or
vii. you move home and we cannot provide the price plan service at your new UK address.
d. The early termination charge or minimum term add-on early termination charge is calculated as
follows:
i. the sum of all outstanding charges for the service for the remainder of your minimum term,
factoring in any recurring monthly discount to which you are entitled, calculated at a daily rate;
ii. minus VAT at the prevailing rate;
iii. minus costs we save as a result of you leaving early, such as wholesale costs where applicable;
iv. minus a further 1%; and
v. with VAT at the prevailing rate added onto that final amount.
e. Whether you cancel the agreement during the minimum term or after the end of the minimum term
you will have to pay all charges you owe us for the services up to the date the cancellation is effective.
